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DESCRIPTION:\n	For brokerage firms and banking institutions alike\, continu
 ally improving the client investment experience is arguably the most essent
 ial element in gaining or maintaining a competitive edge. Doing so in today
 &rsquo\;s high tech world now requires several technologies\, devices and c
 hannels. While the majority of firms have successfully navigated the online
  channel of PC and mobile devices\, a truly comprehensive digital strategy 
 now needs to harness the power of a unified approach and integrated view of
  online\, mobile\, and social media. No longer considered &ldquo\;marketing
  jargon\,&rdquo\; these channels merge together for a compelling total clie
 nt experience\, enabling firms to seamlessly service\, support\, communicat
 e with and cross-sell to their customer base.\n\n	The ubiquitous nature of 
 smartphone and tablet technologies and the growing reliance on community re
 commendations and support\, provide a tremendous opportunity to improve the
  way firms interact and connect with their customers. This webinar session 
 will address the trends driving this new age of digital strategy\, as well 
 as give insights into how you can leverage it to grow your online brokerage
  channel. \n\n	Join industry experts Isabella Fonseca\, Research Director\,
  Celent\, Don Baron\, Director of Business Development at Get Satisfaction\
 , and Chris Psaltos\, Vice President\, Product Management\, Scivantage as t
 hey discuss this integration opportunity both from a technology perspective
  as well as a client experience perspective. \n
DTEND:20130131T170000
DTSTAMP:20130521T141942
DTSTART:20130131T160000
LOCATION:Webinar
SEQUENCE:0
SUMMARY:Defining a Digital Brokerage Strategy: Improve the Client Investmen
 t Experience across Mobile & Social Channels
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